{"id":869,"date":"2022-02-16T13:20:07","date_gmt":"2022-02-16T10:20:07","guid":{"rendered":"http:\/\/test-uctel.one-pix.com\/?post_type=case&#038;p=869"},"modified":"2025-10-06T14:04:20","modified_gmt":"2025-10-06T14:04:20","slug":"wolseley","status":"publish","type":"case","link":"https:\/\/www.uctel.co.uk\/case-studies\/wolseley","title":{"rendered":"Wolseley"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"the-challenge\">The challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Working with a technologically obsolete infrastructure, Wolseley were failing to improve their customer services delivery, resulting in a substantial loss in sales and a potential decline in market share.<\/p>\n\n\n<div class=\"case-main__block quote\">\n            <div><span>\"<\/span><\/div>\n    <span class=\"quote__title text_quote\"><h3><strong>Seamless transformation for the end-user was paramount to Wolseley. UCtel understood our business and their delivery of our 600 sites was excellent.<\/strong><\/h3><\/span>\n                <span class=\"quote__author\"> Nathan Wright<\/span>\n                <span class=\"quote__position\"> Wolseley Project Manager<\/span>\n    <\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-solution\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We implemented Cisco, a unified communications technology, that improved customer interaction both on premises and on the phone, eliminated neglected customers interactions and improved call handling via a centralised telephony system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-result\">The result<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After a full rollout of \u2018Project Connect\u2019 to 660 locations, we achieved a consistent and ubiquitous telephony solution that was flexible and easily scalable.<\/p>\n","protected":false},"template":"","case_category":[42],"class_list":["post-869","case","type-case","status-publish","hentry","case_category-other"],"acf":{"logo":{"ID":270,"id":270,"title":"wolseley","filename":"wolseley.png","filesize":1924,"url":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/wolseley.png","link":"https:\/\/www.uctel.co.uk\/case-studies\/wolseley\/wolseley-2","alt":"","author":"1","description":"","caption":"","name":"wolseley-2","status":"inherit","uploaded_to":869,"date":"2022-01-26 14:20:32","modified":"2022-02-24 15:25:50","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.uctel.co.uk\/wp-includes\/images\/media\/default.png","width":373,"height":85,"sizes":{"thumbnail":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/wolseley-150x85.png","thumbnail-width":150,"thumbnail-height":85,"medium":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/wolseley-300x68.png","medium-width":300,"medium-height":68,"medium_large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/wolseley.png","medium_large-width":373,"medium_large-height":85,"large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/wolseley.png","large-width":373,"large-height":85,"1536x1536":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/wolseley.png","1536x1536-width":373,"1536x1536-height":85,"2048x2048":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/wolseley.png","2048x2048-width":373,"2048x2048-height":85}},"banner":{"header":"Consistent and ubiquitous telephony solution that was flexible and easily scalable.","image":{"ID":271,"id":271,"title":"successstory","filename":"successstory.jpg","filesize":36731,"url":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/successstory.jpg","link":"https:\/\/www.uctel.co.uk\/case-studies\/wolseley\/successstory","alt":"wolseley","author":"1","description":"","caption":"","name":"successstory","status":"inherit","uploaded_to":869,"date":"2022-01-26 14:21:16","modified":"2022-02-24 15:25:50","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.uctel.co.uk\/wp-includes\/images\/media\/default.png","width":1000,"height":563,"sizes":{"thumbnail":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/successstory-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/successstory-300x169.jpg","medium-width":300,"medium-height":169,"medium_large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/successstory-768x432.jpg","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/successstory.jpg","large-width":1000,"large-height":563,"1536x1536":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/successstory.jpg","1536x1536-width":1000,"1536x1536-height":563,"2048x2048":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/successstory.jpg","2048x2048-width":1000,"2048x2048-height":563}}},"sidebar":{"texts":[{"header":"About","text":"<p>The world\u2019s leading specialist distributor of plumbing and heating products, Wolesley (now Ferguson plc) has over 1 million customers served by 35,000 associates in over 2,000 locations.<\/p>\n"},{"header":"Headquarters","text":"<p>Warwickwhire, England<\/p>\n"},{"header":"Industry","text":"<p>Plumbing &amp; Heating<\/p>\n"}],"button":{"title":"Visit website","url":"https:\/\/www.wolseley.co.uk","target":"_blank"}},"preview":{"main_text":"Consistent and ubiquitous telephony solution that was flexible and easily scalable.","quote":"<p>Seamless transformation for the end-user was paramount to Wolseley. UCtel understood our business and their delivery of our 600 sites was excellent.<\/p>\n","author":"Nathan Wright","author_position":"Wolseley Project Manager","image":{"ID":502,"id":502,"title":"successstory","filename":"successstory.jpg","filesize":36731,"url":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/02\/successstory.jpg","link":"https:\/\/www.uctel.co.uk\/home-page\/successstory-2","alt":"","author":"1","description":"","caption":"","name":"successstory-2","status":"inherit","uploaded_to":34,"date":"2022-02-01 09:43:16","modified":"2022-02-01 09:43:16","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.uctel.co.uk\/wp-includes\/images\/media\/default.png","width":1000,"height":563,"sizes":{"thumbnail":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/02\/successstory-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/02\/successstory-300x169.jpg","medium-width":300,"medium-height":169,"medium_large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/02\/successstory-768x432.jpg","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/02\/successstory.jpg","large-width":1000,"large-height":563,"1536x1536":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/02\/successstory.jpg","1536x1536-width":1000,"1536x1536-height":563,"2048x2048":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/02\/successstory.jpg","2048x2048-width":1000,"2048x2048-height":563}}},"show_news":true,"page_setting":{"custom_link_on_contact_us":false,"link":""}},"_links":{"self":[{"href":"https:\/\/www.uctel.co.uk\/wp-json\/wp\/v2\/case\/869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uctel.co.uk\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/www.uctel.co.uk\/wp-json\/wp\/v2\/types\/case"}],"wp:attachment":[{"href":"https:\/\/www.uctel.co.uk\/wp-json\/wp\/v2\/media?parent=869"}],"wp:term":[{"taxonomy":"case_category","embeddable":true,"href":"https:\/\/www.uctel.co.uk\/wp-json\/wp\/v2\/case_category?post=869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}