{"id":870,"date":"2022-02-16T13:19:22","date_gmt":"2022-02-16T10:19:22","guid":{"rendered":"http:\/\/test-uctel.one-pix.com\/?post_type=case&#038;p=870"},"modified":"2025-06-30T04:34:19","modified_gmt":"2025-06-30T04:34:19","slug":"dufry","status":"publish","type":"case","link":"https:\/\/www.uctel.co.uk\/case-studies\/dufry","title":{"rendered":"Dufry"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"the-challenge\">The challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With a failing, existing infrastructure, Dufry were unable to improve their companywide communication and customer services experience. Facing missed revenue, worsening customer satisfaction levels and a decline in productivity, they needed to invest in a technology and fast.<\/p>\n\n\n<div class=\"case-main__block quote\">\n            <div><span>\"<\/span><\/div>\n    <span class=\"quote__title text_quote\"><h3>Enriching customer interactions and improving call handling was essential \u2013 we achieved this with a new centralised system<\/h3><\/span>\n                <span class=\"quote__author\"> Dufry<\/span>\n        <\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-solution\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Enriching customer interactions and improving call handling was essential for the team at Dufry \u2013 and we achieved this with a new centralised system. We deployed new phones, headsets and softphones and moved users away from a multi-vendor scattered infrastructure, allowing the business to migrate to companywide communication solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-result\">The result<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A fully updated new infrastructure across multiple Dufry offices around the globe.<\/p>\n","protected":false},"template":"","case_category":[],"class_list":["post-870","case","type-case","status-publish","hentry"],"acf":{"logo":{"ID":276,"id":276,"title":"dufry","filename":"dufry.png","filesize":842,"url":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/dufry.png","link":"https:\/\/www.uctel.co.uk\/case-studies\/dufry\/dufry-2","alt":"","author":"1","description":"","caption":"","name":"dufry-2","status":"inherit","uploaded_to":870,"date":"2022-01-26 14:45:29","modified":"2022-02-25 12:28:53","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.uctel.co.uk\/wp-includes\/images\/media\/default.png","width":150,"height":32,"sizes":{"thumbnail":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/dufry.png","thumbnail-width":150,"thumbnail-height":32,"medium":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/dufry.png","medium-width":150,"medium-height":32,"medium_large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/dufry.png","medium_large-width":150,"medium_large-height":32,"large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/dufry.png","large-width":150,"large-height":32,"1536x1536":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/dufry.png","1536x1536-width":150,"1536x1536-height":32,"2048x2048":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/dufry.png","2048x2048-width":150,"2048x2048-height":32}},"banner":{"header":"A fully updated new infrastructure across multiple Dufry offices around the globe.","image":{"ID":273,"id":273,"title":"office","filename":"office.jpg","filesize":18113,"url":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office.jpg","link":"https:\/\/www.uctel.co.uk\/case-studies\/dufry\/office","alt":"updated infrastructure across dufry\u2019s offices","author":"1","description":"","caption":"","name":"office","status":"inherit","uploaded_to":870,"date":"2022-01-26 14:45:07","modified":"2024-07-11 08:42:31","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.uctel.co.uk\/wp-includes\/images\/media\/default.png","width":350,"height":233,"sizes":{"thumbnail":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office-300x200.jpg","medium-width":300,"medium-height":200,"medium_large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office.jpg","medium_large-width":350,"medium_large-height":233,"large":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office.jpg","large-width":350,"large-height":233,"1536x1536":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office.jpg","1536x1536-width":350,"1536x1536-height":233,"2048x2048":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office.jpg","2048x2048-width":350,"2048x2048-height":233}}},"sidebar":{"texts":[{"header":"About","text":"<p>As the world\u2019s leading global travel retailer with operations in 63 countries, Dufry\u2019s history goes back as far as 1865.<\/p>\n"},{"header":"Headquarters","text":"<p>Switzerland<\/p>\n"},{"header":"Industry","text":"<p>Travel retailer<\/p>\n"}],"button":{"title":"Visit website","url":"https:\/\/www.avoltaworld.com\/en","target":"_blank"}},"preview":{"main_text":"A fully updated new infrastructure across multiple Dufry offices around the globe.","quote":"<p>Enriching customer interactions and improving call handling was essential \u2013 we achieved this with a new centralised system<\/p>\n","author":"Dufry","author_position":"","image":{"ID":273,"id":273,"title":"office","filename":"office.jpg","filesize":18113,"url":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/office.jpg","link":"https:\/\/www.uctel.co.uk\/case-studies\/dufry\/office","alt":"updated infrastructure across dufry\u2019s offices","author":"1","description":"","caption":"","name":"office","status":"inherit","uploaded_to":870,"date":"2022-01-26 14:45:07","modified":"2024-07-11 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