{"id":879,"date":"2022-02-16T13:17:11","date_gmt":"2022-02-16T10:17:11","guid":{"rendered":"http:\/\/test-uctel.one-pix.com\/?post_type=case&#038;p=879"},"modified":"2025-06-30T04:38:35","modified_gmt":"2025-06-30T04:38:35","slug":"ladbrokes-coral","status":"publish","type":"case","link":"https:\/\/www.uctel.co.uk\/case-studies\/ladbrokes-coral","title":{"rendered":"Ladbrokes Coral"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"the-challenge\">The challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Determined to improve companywide communication and customer services experience, LadbrokesCoral needed to replace their existing infrastructure, or face worsening customer satisfaction levels and a decline in productivity.<\/p>\n\n\n<div class=\"case-main__block quote\">\n            <div><span>\"<\/span><\/div>\n    <span class=\"quote__title text_quote\">We moved users away from an on-premises infrastructure and on to a cloud base telephony system<\/span>\n            <\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-solution\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After carrying out an extensive audit on their existing infrastructure, we moved users away from an on-premises infrastructure and on to a cloud base telephony system via RingCentral.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-result\">The result<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Thousands of shops across the globe with over 5,000 users migrated to companywide communication solutions with cross-site functionality<\/p>\n","protected":false},"template":"","case_category":[],"class_list":["post-879","case","type-case","status-publish","hentry"],"acf":{"logo":{"ID":275,"id":275,"title":"coral","filename":"coral.png","filesize":3691,"url":"https:\/\/www.uctel.co.uk\/wp-content\/uploads\/2022\/01\/coral.png","link":"https:\/\/www.uctel.co.uk\/case-studies\/ladbrokes-coral\/coral","alt":"","author":"1","description":"","caption":"","name":"coral","status":"inherit","uploaded_to":879,"date":"2022-01-26 14:45:29","modified":"2022-02-25 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is one of the world\u2019s leading betting and gaming enterprises.<\/p>\n"},{"header":"Headquarters","text":"<p>London, UK<\/p>\n"},{"header":"Industry","text":"<p>Betting and gambling<\/p>\n"}],"button":{"title":"Visit website","url":"https:\/\/sports.ladbrokes.com\/","target":"_blank"}},"preview":{"main_text":"5,000 users migrated to companywide communication solutions with cross-site functionality.","quote":"<p>We moved users away from an on-premises infrastructure and on to a cloud base telephony 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